MontrealStays Last Updated: June 2026
MontrealStays is dedicated to protecting your privacy and personally identifiable information. We respect your privacy and responsibly handle all information shared with us through our platform. We are committed to adhering to the principles of applicable data protection and privacy laws, including Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec’s Law 25 (Act to modernize legislative provisions as regards the protection of personal information).
The following Privacy Policy outlines the information we collect, how we use it, and how we protect it when you use MontrealStays as a guest or host.
What Personal Information Do We Collect?
The personal information we may collect includes your name, email address, home or mailing address, telephone number, and other information necessary to facilitate a booking or property listing on our platform.
For guests, this may include stay preferences, payment information, and identity verification details required to process a reservation.
For hosts, this may include property details, banking or payout information, and government-issued identification required to verify your listing.
MontrealStays may also collect non-personally identifiable information, such as your browsing behavior on our platform, communication preferences, search history, and aggregated data related to your activity on the site.
You may choose not to provide certain personal information, but doing so may limit your ability to use specific features of the platform — for example, failing to provide your name will prevent the processing of a booking or listing submission.
How Do We Use Your Personal Information?
MontrealStays will never sell your personal information to third parties. We use your information solely to operate and improve the platform and to support the relationship you have established with us.
Specifically, we may use your information to:
- Process and confirm bookings between guests and hosts
- Verify the identity of hosts and guests on the platform
- Send booking confirmations, pre-arrival details, and post-stay communications
- Notify you of new listings, special offers, or platform updates relevant to your preferences
- Conduct quality assurance and request reviews following a completed stay
- Improve the MontrealStays platform based on usage data and feedback
- Comply with applicable legal and regulatory obligations
If you are located in the European Economic Area (EEA), we process your personal information only on valid legal grounds, including your consent, contractual necessity, legal obligation, or a legitimate interest that does not override your rights.
How We Share Your Personal Information?
MontrealStays will never sell your personal information to third parties. We use your information solely to operate and improve the platform and to support the relationship you have established with us.
Specifically, we may use your information to:
- Process and confirm bookings between guests and hosts
- Verify the identity of hosts and guests on the platform
- Send booking confirmations, pre-arrival details, and post-stay communications
- Notify you of new listings, special offers, or platform updates relevant to your preferences
- Conduct quality assurance and request reviews following a completed stay
- Improve the MontrealStays platform based on usage data and feedback
- Comply with applicable legal and regulatory obligations
If you are located in the European Economic Area (EEA), we process your personal information only on valid legal grounds, including your consent, contractual necessity, legal obligation, or a legitimate interest that does not override your rights.
Use of Email
We will use your email address to:
- Send booking confirmations and receipts
- Deliver pre-arrival and post-stay communications
- Notify you of platform updates, new features, or relevant listings
- Share promotional offers or surveys (with the option to opt out at any time)
Consent
By using the MontrealStays platform, you consent to the collection and use of your personal information as described in this policy. You may withdraw consent or opt out of marketing communications at any time by following the unsubscribe instructions in any email we send, or by contacting us directly at the address below.
If you reside outside of Canada, specific data privacy regulations may require us to obtain explicit permission before sending you information you have not requested.
Data Transfers Across International Borders
Our platform operations may require your information to be processed or stored in jurisdictions outside Quebec or Canada. MontrealStays will take appropriate steps to ensure your personal information is protected and handled in accordance with this Privacy Policy, regardless of where it is processed.
Access and Correction
You have the right to access, correct, update, or request deletion of your personal information at any time. To make a request, please contact us by email or postal mail with your full name and contact details. We will respond within a reasonable timeframe in accordance with applicable law.
To update your information or opt out of marketing communications, contact us at: [[email protected]]
Please note that certain information may be retained in backup systems or log files for legal, technical, or dispute resolution purposes, even after a deletion request has been processed.
Security
MontrealStays takes information security seriously. We employ technical, physical, and organizational safeguards to protect your personal information against unauthorized access, loss, misuse, or alteration. Our website uses SSL (Secure Sockets Layer) encryption to protect data transmitted between your browser and our servers.
While no system can guarantee absolute security, we continuously review and enhance our security practices to protect your information.
Cookies and Tracking Technologies
MontrealStays may use cookies, pixel tags, or similar technologies to improve your experience on our platform. Cookies are small text files stored on your device that help us:
- Remember your preferences and login information
- Understand how visitors use our platform
- Deliver relevant content based on your location and interests
You can configure your browser to reject cookies or notify you when cookies are being set. Please note that disabling cookies may affect the functionality of certain features on MontrealStays.
Third-party services integrated into our platform (such as analytics or advertising tools) may also place cookies on your device. MontrealStays is not responsible for the privacy practices of these third parties.
Links to Other Websites
Our platform may contain links to third-party websites for your convenience. MontrealStays is not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
- Access a copy of your personal information
- Request corrections to inaccurate or incomplete data
- Request deletion of your personal information
- Withdraw consent for certain processing activities
- Lodge a complaint with your local data protection authority
To exercise any of these rights, please contact us using the details below.
Policy Changes
This Privacy Policy may be updated periodically to reflect changes in our practices or applicable law. We will post the updated policy on this page and revise the “Last Updated” date at the top. We encourage you to review this page regularly. If any changes materially affect your rights, we will notify you by email or through a notice on the platform.
How to Contact Us
For privacy-related questions or requests, please contact us at:
Email: [email protected] Website: montrealstays.com/contact
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